In 2012, Reos met with leaders across the community living sector in Vancouver, Canada. Our aim was to ascertain whether and how key service, community, and government organizations might better cooperate to help people with disabilities live a “good life.” In this sector, a “good life” is defined as the things that make life good, but are often hard to secure for people with intellectual disabilities: loving relationships and friendships, opportunities to work and contribute to the community, asset accumulation, self-determination, and other forms of integration into everyday community life.
Tanya Sather and Richard Faucher of the Burnaby Association for Community Inclusion (BACI), a well-established organization serving 800 people with disabilities in Burnaby and the greater Vancouver area, shared with us their vision for continually improving BACI’s ability to support a “good life” for the people they serve, even amidst increases in demand and cuts in government funding.
We began working with BACI in 2013, first identifying key tensions and opportunities, and then setting a course for BACI’s “growing internally strong,” in Tanya’s words. Presently, the central focus of the engagement is to propagate “learning loops,” a practice and toolkit that regularly engages all employees in creatively and incrementally improving BACI’s services and operations.
The challenge is interesting, subtle, and rewarding. People with disabilities are highly individual, so BACI must continually adjust its services to meet varying and emergent needs, while also complying with government regulations and managing hundreds of employees. It is an incredible task.